Math isn't the universal language

This is a transcript of a conversation between a series of Verizon Customer Service Representatives and a customer named George. The conversation lasted about 27 minutes. You can listed to it here if you wish, but reading the transcript will take less time.

George has started a blog to document the trials of getting Verizon to recognize the difference between .002 dollars and .002 cents after he was billed .002 dollars per kilobyte, not the quoted .002 cents per kilobyte for wireless internet service. It really is sad that so many people cannot grasp the conversion from dollars to cents or cents to dollars.