I worked at a Blockbuster Video for 5 years and I have plenty of customer horror stories to tell. Most of them are fading off to memory now and quickly being replaced by student horror stories. At least at Blockbuster I never had anybody get up in my face and then give me the finger.
But here's a customer service story that will leave you draw- dropped. The poor CSR in this case is amazing and I couldn't help but laugh.
Readers, I give you "Vinegar Boy".
Read the whole site. Maybe I'll add some of my own stories one day.
Thanks to Phew!!!